14 DAY RETURN POLICY

Our goal is to make sure you enjoy shopping with us.

However, if you are not satisfied with your purchase, please email us within 14 days of receipt. We will not be able to accept return requests if 14 days have passed after the delivery of your order.

Buyers are responsible for the return shipping costs. Shipping costs are not refundable.

Send us an email at info@daaoud.com  with the details of your order and the intention of return / exchange.

The following must be included in all returned packages:

Order #  : ___________

Name    : ___________

E-mail   : ___________

Reason : ___________

REQUIREMENTS TO MAKE A RETURN

To proceed with the return of the product, it must be in same condition, new, without scratches, bumps ..., as long as it does not go beyond the mere verification of its good condition.

If the product is returned without its original or damaged packaging, the product could suffer a depreciation.

Once the product is received by DAOUDH, and we verify that the conditions for exercising the right of return are met, within a maximum period of 14 business days, DAOUDH will  proceed to refund the purchase amount of the returned product, using for this the same means in which the payment was made.

INCORRECT ITEM RECEIVED

All items are inspected before they are shipped. 

However, if you receive a wrong item, please contact us at  info@daoudh.com within 72 hours of receipt, with clear photographic evidence of the item, package, and your order number, and a new part will be shipped to you. 

We have verified the information. Alternatively, if the item is no longer in stock, you will be given store credit or a full refund of the amount you paid.

MISSING ITEM

IF you receive a package and it doesn't include all items, don't panic. 

Sometimes items are shipped separately due to weight restrictions.

If after a few days / week after receiving the first package you did not receive the missing items, simply email us at  info@daoudh.com with your order number and the items received, and we will contact you as soon as possible.

CANCELLATIONS

You can cancel your order within 1 hour after purchase. However, if 1 hour has passed after your order was placed, we cannot cancel your order, but we will always help you in your situation.

If you want to change your order, please contact us as soon as possible. We will do our best to accommodate any changes if your order has not yet shipped. 

If your order has been shipped, we cannot change it, but we will always welcome a return if you wish.

For order cancellations and changes, contact us at: info@daoudh.com

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